Refund policy

Last Updated: October 9, 2026

At EZRAA Designs & Jewellery, we want you to enjoy shopping with us. We strive to provide quality women's clothing, elegant jewellery and stylish accessories. If you experience an issue with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return for eligible items within 7 days of receiving your order, subject to the conditions below.

To qualify for a return, items must:

  • Be unused, unworn and unwashed.

  • Be returned in their original packaging with all tags and accessories.

  • Be accompanied by proof of purchase or your order confirmation.

  • Be in their original condition, without damage caused after delivery.

2. Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied or otherwise covered by applicable law.

These may include:

  • Earrings and other pierced jewellery.

  • Personal-use items.

  • Items marked as final sale or non-returnable, where legally permitted.

  • Products that have been used, worn, altered or damaged by the customer.

Please contact us if you are unsure whether your item qualifies for a return.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery, where possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the item and its packaging.

We will review your request and, where appropriate, arrange a replacement, refund or another suitable resolution in accordance with applicable law. Your statutory rights are not affected by this policy.

4. How to Request a Return

To request a return, contact our customer support team using the details below.

WhatsApp / Phone: +971 55 358 6361
Location: Al Nahda, Sharjah, United Arab Emirates

Please include your order number, the product name and the reason for your request.

Do not send items back before receiving return instructions from our team.

5. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs, where permitted by law.

If an item is confirmed to be defective, damaged on arrival or incorrectly supplied, EZRAA Designs & Jewellery will arrange or cover reasonable return shipping costs as applicable.

Original delivery charges will be handled in accordance with the applicable law and the circumstances of the return.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be issued to the original payment method wherever possible. If this is not possible, we will contact you to arrange an appropriate alternative.

Refund processing times may vary depending on your payment provider or bank. We will communicate the expected processing time when confirming your refund.

7. Exchanges

If you would like to exchange an item for a different size, colour or product, please contact us to check availability.

Exchanges are subject to stock availability and the eligibility conditions in this policy. Where an exchange is unavailable, an alternative resolution may be offered.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to cancel it before it is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply. This does not limit any cancellation or other rights available under applicable law.

9. Jewellery Care and Product Condition

To help preserve the appearance of your jewellery, follow the care instructions supplied with the product.

Anti-tarnish jewellery is designed to resist tarnishing under specified conditions, but its performance depends on the materials, usage and care. Normal wear, improper storage or exposure to chemicals may affect its appearance. This does not exclude valid claims for defective products or rights provided by law.

10. Contact Us

If you have questions about returns or refunds, please contact us:

EZRAA Designs & Jewellery
Al Nahda, Sharjah, United Arab Emirates
Phone / WhatsApp: +971 55 358 6361

We appreciate your trust in EZRAA Designs & Jewellery and will do our best to assist you with your purchase.