Shipping policy

Last Updated: October 9, 2026

At EZRAA Designs & Jewellery, we aim to deliver your favourite women's clothing, trendy kurtis, anti-tarnish jewellery and fashion accessories in a smooth and convenient manner. Please review our shipping policy for information about order processing, delivery and tracking.

1. Shipping Locations

EZRAA Designs & Jewellery is based in Al Nahda, Sharjah, United Arab Emirates.

We aim to serve customers across the UAE, subject to delivery availability at the shipping address provided during checkout.

Available delivery locations and any applicable restrictions will be communicated during the ordering process.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays, where applicable.

During promotional campaigns, busy shopping periods or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to communicate it to you.

3. Estimated Delivery Time

Estimated delivery times depend on your location and the courier service used.

For UAE deliveries, our estimated delivery timeframe is 2–5 business days after dispatch, unless a different timeframe is displayed at checkout or communicated to you.

These timeframes are estimates and are not guaranteed. Delivery may be affected by courier delays, public holidays, weather conditions, customs procedures or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Delivery fees may vary depending on the delivery location, order size, courier service or promotional offers.

If free shipping is offered, the applicable eligibility conditions will be displayed on our website or during checkout.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact details provided at checkout.

Where tracking is available, tracking information will be shared once your order has been dispatched.

Please ensure that your email address and phone number are accurate so we can contact you regarding your order.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact number.

If you notice an error in your delivery details, contact us as soon as possible at +971 55 358 6361.

We will try to update the details before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the courier.

Additional charges for redelivery or address corrections may apply where disclosed and permitted by applicable law.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will make reasonable efforts to check the shipment status with the relevant courier and help resolve the issue.

Delivery estimates may be affected by circumstances outside our control. This policy does not limit any remedies available to you under applicable law.

8. Failed Delivery Attempts

If a courier cannot complete delivery because the recipient is unavailable or the delivery address is incorrect, the courier may arrange another delivery attempt or request further instructions.

Any applicable redelivery charges will be communicated where possible and applied only as permitted by law.

Please ensure that someone is available to receive your package when required.

9. Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible at +971 55 358 6361. Include your order number and clear photographs of the product and packaging.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. International Shipping

International shipping outside the UAE may not be available for all destinations.

If international delivery is offered, shipping charges, estimated delivery times, customs duties, import taxes and other applicable fees will be communicated where available.

Unless otherwise stated or required by law, customers may be responsible for import duties and taxes imposed by the destination country.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

EZRAA Designs & Jewellery
Al Nahda, Sharjah
United Arab Emirates

Phone / WhatsApp: +971 55 358 6361

We appreciate your trust in EZRAA Designs & Jewellery and look forward to serving you.